Returns and Refunds
RETURNS & REFUNDS
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Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the condition it was in. you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
In some cases, refunds are given:
Refunds (if applicable)
Once you return received and inspected, we will email you to let you know we have received the returned item. We'll also let you know if your refund is approved or declined.
If approved, your refund is then processed and your original credit card or payment method is credited automatically in a few days delay.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you've gone through all of these steps and still haven't received your refund, contact us at address: chezlumialibijoux@gmail.com
Discounted or discounted items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotion items are not.
Exchanges (if applicable)
We only replace items that were originally faulty or damaged . If you need to replace yours with the same item, email us at chezlumialibijoux@gmail.com.
Shipping
To return your product, you must send it to the following postal address: 40 bis rue des Gots, Angoulême, Charente, 16000, France.
The shipping costs associated with the return of your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.
