All orders are processed within 1-3 business days (excluding Sundays) after receipt of your order confirmation email. You will receive a new notification when your order has been shipped. Some products are made to order and the processing time will depend on the complexity of the model, the number of jewels ordered, as well as the delivery time of our raw material if necessary.
All orders are sent by letter followed (France; Europe. International) and have a fixed rate:
* 2.50 EURO to France
* 4.90 EUROS to EU
Generally, the deadline is 48 hours (2 days) for shipments to mainland France and intra-DOM, 3 days for shipments to another European country. Of course, due to current sanitary conditions, these deadlines may be extended.
We will contact you by SMS or email with the phone/email number you provided when ordering to notify you of the day of shipment of the order. All tracking of the order after it has been dispatched will be available on the LA POSTE website.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full amount of the order less the shipping costs for the return.
In the event that your order arrives damaged, please email us as soon as possible at email@example.com with your order number and a photo of the item. We will deal with these issues on a case-by-case basis, but we will do our best to find a satisfactory solution.
For more information, refer to the return policies.